Coronavirus Help

Coronavirus Help

For Servicing Inquiries, please visit our servicing website at or call toll-free, (855) 703-7267.


VIDEO: CARES Act Mortgage Forbearance: What You Need to Know


Get relief from the financial impacts of coronavirus

Many homeowners are affected by the devastating impact of coronavirus, or COVID-19. We're here to help. Our mortgage relief options can help you feel safe at home if your employment or income are affected. And if Fannie Mae owns your loan, our Disaster Response Network can help you navigate the mortgage relief process and address other financial challenges.


Mortgage help is available

If coronavirus has caused job loss, income reduction, sickness, or other issues that impact your ability to make your monthly mortgage payment, relief options are available.

Homeowners impacted by this national emergency are eligible for a forbearance plan to reduce or suspend their mortgage payments for up to 12 months.

Homeowners in a forbearance plan will not incur late fees.

Credit bureau reporting of past due payments of borrowers in a forbearance plan as a result of hardships attributable to this national emergency is suspended.

 After forbearance, a servicer must work with the borrower on a permanent workout option to help maintain or reduce monthly payment amounts as necessary, including a loan modification.

 Foreclosure sales and evictions of borrowers are suspended for 60 days.

 Homeowners may request mortgage assistance by contacting their mortgage servicer—or, homeowners with a Fannie Mae-owned mortgage loan may work with our Disaster Response Network as outlined below.


Contact Fannie Mae’s Disaster Response Network™ for assistance

A HUD-approved housing counselor will assess your needs and create a personalized action plan. They will help you work with your mortgage servicer on payment relief, offer financial coaching and budgeting, and support your ongoing success with web resources and periodic check-ins.


Take action now!

 Find out if Fannie Mae owns your mortgage loan by using their Loan Lookup Tool.

 If they own your mortgage, call or request an appointment online. Contact information will be displayed on the Loan Lookup Tool results page.

Contact Us

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